Privacy Policy

Privacy Policy

Introduction

Welcome to https://professional-liability.storysurge.net (hereafter referred to as “Professional Liability,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users visiting our website and interacting with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://professional-liability.storysurge.net.
  2. All applications, software, and services provided by Professional Liability.
  3. Interactions between users and our digital platforms, whether through browsing, account creation, or service usage.
  4. Communications initiated by us, including newsletters, emails, phone calls, and text messages.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage users to review them before providing any personal information.

Processing Activities

As a user of our services, you engage in various activities that involve data processing:

  1. Account Usage: When you create an account with us, we collect and store your account credentials, profile information, and service preferences.
  2. Payment Transactions: We process payment information when you make purchases or subscribe to our services, including financial details and billing addresses.
  3. Service Interaction: Our applications may track user behavior, preferences, and usage patterns to enhance functionality and personalization.
  4. Communication Engagement: We record and retain the history of communications with our support team or through our customer engagement tools.
  5. Feedback and Reviews: Personal data provided in feedback forms, reviews, or ratings is used to improve our services.
  6. Social Media Integration: If you connect your social media accounts, we may access and collect information from those platforms (subject to their privacy policies).
  7. Product Interactions: Details about the products you view, search for, or purchase are tracked for analytics and personalization purposes.

Personal Data Collection

We gather various types of personal data to deliver and improve our services:

  1. Account Information: This includes user names, email addresses, passwords (hashed and salted), and profile pictures.
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing address information for processing transactions securely.
  3. Financial Data: We may collect banking information for direct debits or recurring payments, if applicable.
  4. Purchase History: Records of products or services purchased, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique device IDs, mobile phone numbers, and mobile app usage data (with user consent).
  6. Location Data: Information about your geographical location when you interact with our apps or websites (obtained with your permission).
  7. Feedback and Reviews: Personal insights, comments, and ratings to enhance our services.
  8. Social Media Profiles: User IDs, public profile information, and content shared from social media platforms.
  9. Product Interactions: Details such as viewed items, search queries, and product recommendations to personalize your experience.

We collect this data through direct user input, automated tracking technologies (like cookies), and third-party providers who share data with us under strict privacy agreements.

Cookies

We employ cookies to enhance your browsing experience and provide valuable analytics:

  1. Strictly Necessary Cookies: These are essential for navigating our website, ensuring basic functionalities, and maintaining user sessions.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display options.
  3. Analytics Cookies: Collect information about your use of our site, including pages visited, features engaged with, and performance metrics, to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for the duration required by law or for legitimate business purposes:

  1. Legal Compliance: We may need to keep records of user interactions for legal obligations, such as tax and accounting requirements.
  2. Service Delivery: Personal information is stored to provide ongoing services, support, and maintenance.
  3. User Preferences: Some data, like language settings, may be retained indefinitely to personalize future experiences.

Once the retention period expires or when you request data deletion, we securely erase or anonymize the data to ensure it cannot be used to identify you personally.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you and to know how it is being processed.
  2. Rectification: The ability to correct inaccurate or incomplete personal information.
  3. Erasure (Right to be Forgotten): The option to request the deletion of your personal data, under certain circumstances.
  4. Restriction: Limiting the processing of your data for specific purposes.
  5. Portability: Receiving your personal data in a structured, commonly used format, and transferring it to another controller.
  6. Objection: Objecting to the processing of your data based on legitimate interests or direct marketing.
  7. Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you.

To exercise these rights, please contact our Data Protection Officer at [email protected] or write to us at the address provided below. We will respond to your request in a timely manner.

Changes to Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

  1. Any modifications will be posted on this page with an updated revision date.
  2. Material changes will be accompanied by a clear notice on our website, ensuring users are informed about updates.

Contact Information

For any questions, concerns, or requests related to privacy and data protection:

  • Email: [email protected]
  • Postal Mail: Data Protection Team, Professional Liability, [Address], [City, State, ZIP Code]